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Affordable Inbound Call Center Solutions

Empower Your Business With Effective Communications With AK Soft Co. We manage B2B and B2C Calls Through Virtually Any Channel, Delivering The Right Solutions Every Time.

What Is an Inbound Call Center Service?

Call centers have been in talks around the 90s. In recent times, they have gained momentum in the USA. Every business, from small to business, be it IT businesses to retail businesses, call centers are used to elevate their success and boost interaction with the clients or audience. An inbound call center service is a type of customer service whose primary function is to pick up calls from existing customers of a business to guide them, answer their queries, and professionally spread brand awareness.
At AksoftCo, our inbound call center service’s primary objective is to deliver exceptional customer service, acting as an extension of your team. When your customers contact our inbound call center, our agent will handle their calls in real-time. At an inbound call center, CSRs are fully trained and experienced in your business culture, best practices, and values, talking with the customers in the business language. As the businesses are many, and their services are distinct, customers contact businesses and sometimes ask queries, make reservations, ask questions, make a purchase, or issue a complaint, an inbound call center meets their all needs. Our inbound call center answers queries in shape of calls, emails, and text messages.
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Let us talk about Your Different Business Solution

Our inbound call center help desk services cover all businesses and service sectors. If you own an IT or any software service, our tech-savvy agents help you recover the services and troubleshoot problems related to your IT software. At Aksfot Co, social media customer support is dealt with extra care. With our social media experts, we connect with your audience through different channels like answering messages and replying to comments via various social media platforms like Facebook, Instagram, Twitter, or any other. And, more importantly, we also offer services for website owners.
Let us suppose, your website has visitors but visits are not turning into leads, how solve this? With our live chat support, turn visits into leads. Our professional agents are equipped with all the inbound tactics that help retrieve your business leads. In short, our call center services are vast. We deal in every business of any type. Contact us to get the best inbound call center service that uplifts your business value and creates an impactful place in clients’/audience’s minds.

What Makes Ak Soft Co Inbound Call Center Distinct?

Ak Soft Co call center is a dedicated shared call center for different businesses. We have a large team of highly professional agents with having strong grip on SaaS projects, retail businesses, E-commerce businesses, Health insurance, medicare services, dispatch services, taxi services, banking sectors, etc. You name a sector, and we have an experienced team in every niche. We charge much less than the market, providing small and medium businesses a golden chance to keep connected with the audience 24/7. Our all calls are recorded, and the maximum time for a call answer is only 15 seconds. Our inbound call center testimonials are proof of our productivity and efficiency, manage higher call volumes, and best customer experience. We offer dedicated call center agents for your program, shared call center service, and communicate with any business on any channel. With us, we let you take care of your services, and your clients/customers/audience care is on us.
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What Is The Difference Between Inbound Call Center And Outbound Call Center Services?

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Inbound Call Center

An inbound call center is one where a customer/client/audience contacts a business and the agents answer their queries, reservations, or report complaints. In an inbound call center, CSRs do not call by themselves; they only answer.

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Outbound Call Center

In an outbound call center, agents make calls to potential businesses, clients, or customers to offer services or products. The outbound call center is like cold calling, where agents find the potential in the market to grow business through cold calling.

Why you should choose our inbound call center services?

We provide customer support around the clock to help your customers get assistance whenever they need it.
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Increases Sales

We aim to help you get the expected outcomes. Therefore, we have the best call center agents to boost the sales of your brand.

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Customer Focused

We take responsibility for improving customer service to provide exceptional support and build relationships.

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Customer Satisfaction

We satisfy customers with our years of calling experience to resolve their problems or inquiries at any time.

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Higher Call Management

We make different sets of strategies and assign specific roles to employees to achieve the targeted goals of businesses.

What is our strategy for inbound call center services?

We make effective strategies and planning for delivering customer support with excellence.
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Problem Solving

We have an experienced team of calling agents who have great expertise and problem-solving abilities to manage different and tough customers' problems promptly.

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Honesty

To build trust, empathy, and credibility, our calling agents are honest and transparent in all interactions with customers. They win the trust of customers by providing clear and accurate information.

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Friendly Communication

We patiently listen to the customers to understand their reason behind the calls and take and provide them solutions with appropriate words and the right tone of voice.

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Teamwork

It’s not an individual goal to achieve the best results for our clients and also create an atmosphere of openness that helps us to build trust between our team members and managers.

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Multi-tasking

Our team has the multi-tasking abilities to provide you with the best customer support experience. They listen to the calls, type essential notes, and check the information to resolve issues.

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Product Knowledge

We make case studies and use advanced software tools to get accurate knowledge about the products to answer your customers quickly. They all have research papers about the products.

Lets Talk About Your Project.

FAQ'S

Ready to avail of our online marketing services, but have a few questions? That’s okay, we’ve got you covered.
Outsourcing inbound call centers provides skilled agents, English fluency, cultural alignment, market expertise, timezone convenience, and a strong customer service culture.
Yes! Our friendly and affordable call center services are available 24/7.
We provide multilingual support, aiding diverse customer needs with assistance in multiple languages for effective communication and support.
The costs of our customer support service vary based on call volume, service complexity, specialization, and location.
AK Soft Co is the leading inbound call center services providing company in the USA with diverse resources and an experienced team. Our multilingual workforce ensures seamless customer communications, driving superior experiences. Make us your partner for the best experience and affordable prices.