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Email And Live Chat Support Services

Maximize Productivity And Minimize Expenses With Our Professional Email and Live Chat Support. Best To Give Customers What They Want And Help You Boost Your Brand Experience.

What Are Email And Live Chat Support?

Email is a crucial component of the customer service industry’s base. Email channels, chatbots, and social media have a separate fan base. It is one of the best ways to engage customers at the right time. It is accessible from anywhere, and you can contact your customers to inform them about deals, discounts, new arrivals, and more. Emails are sent to confirm the identity of users or customers and are also best for communicating technical issues. They also provide a facility for a brand or organization to see what information the sender has or has not sent. These are the reasons why email support is still prevalent.
On the other hand, live chat support is a text-based and real-time communication platform that helps your clients stay in touch with you through your website or mobile app. It allows customers to get instant help through text messaging platforms. Web live chat support will enable customers or users to ask questions and get support from real people. It also helps visitors open new pages of chat support to communicate with service agents about their problems and get instant solutions.
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Benefits Of Email And Live Chat Support Services

Customers expect answers quickly When they contact the brand or business by email or live chat support. They prefer to check their phones to see whether they have received the mail or message. If you need more time to improve the customers’ experience and want to improve the value of your brand, get email and live chat support from an experienced BPO company. AK Soft Co is one of the leading digital marketing companies in the USA. We have experienced and knowledgeable agents to provide you with the best customer support.
These cost-cutting techniques help you increase the efficiency of your customers’ support. As a result, you have a chance to convert the visitors into potential customers. Live chat services also make it easy for your customers to get the complete details of your products and services and feel confident when selecting packages or products. Email and live chat support also help companies keep the overall record and ensure customers feel safe. Our services allow you to save your hard-earned money and keep you away from hiring new staff and paying rent for office buildings, utilities, payroll, and other expenditures.

Take Customers Satisfaction To Next Level With AK Soft Co

You are at the right place if you seek valuable support to make your corporate journey smoother. AK Soft Co always provides highly professional support to clients. We have skilled agents with the expertise to respond instantly to your customers in local and international languages. Your field of business is different; it needs in-depth monitoring, which is possible with our top-notch email and live chat support solutions. Our support agents have excellent skills and knowledge of various domains and always use advanced tools and technologies to provide qualitative yet affordable email and live chat support services.
We have savvy players to take up the role of providing you with inbound and outbound technical assistance with perfection. We offer ticketing, subscription, query resolutions, technical assistance, marketing newsletters, and ordering ticking services. AK Soft Co is the best outsourcing company in the USA, so feel free to contact us for top-class email & live chat support to run your business smoothly.
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What Is The Difference Between Email And Live Chat Support?

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Email

A communication method that uses electronic devices to deliver the message across a computer network. It is a primary, flexible, and cost-effective communication channel suitable for brand identity and verifying identities.

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Live Chat Support

The real-time communication channel shares messages and links and collects information. It is best for direct interaction, efficient handling, and quick response. Live chat support allows agents to hold multiple clients at the same time.

Why You Should Choose Our Email & Live Chat Support Services?

AK Soft Co helps you modernize your customer support services, driving your business efficiently and generating more revenue.
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Lead Generation

Our Outsourcing experts will introduce your business and show your position for inconveniencing customers to generate revenue.

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Customers Engagement

We satisfy customers with our years of customer support experience and outreach efforts to ensure consistent engagement.

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Customer Satisfaction

We satisfy customers with our years of calling experience to resolve their problems or inquiries at any time.

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Support Management

We make different sets of strategies and assign specific roles to employees to achieve the targeted goals of businesses.

What Are Our Strategies for Email & Live Chat Support Services?

We have experienced staff and make effective strategies to help you get the best email and live chat support solutions.
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Problem Solving

We aim to provide a smooth way for our clients and guide them in solving their problems and finding the right solutions. Our team is always ready to ensure the best customer support at a low cost.

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Honesty

To build trust, empathy, and credibility, our calling agents are honest and transparent in all customer interactions. They win their trust by providing precise and accurate information.

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Friendly Communication

To win their interest, we patiently communicate with customers to provide them with the correct information about products and services. We use appropriate words and the right tone to get the targets.

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Teamwork

It's helpful for us to find the right way to resolve the problems. Our agents work with cooperation, which builds an environment of trust and openness in our office.

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Multi-tasking

Our team has the multitasking abilities to provide you with the best customer support experience. They know various domains to deal with customers having multiple queries.

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Understanding

We know products and services and use advanced software tools to communicate confidently with customers to generate more leads.

Lets Talk About Your Project.

FAQ'S

Ready to avail of our online marketing services, but have a few questions? That’s okay, we’ve got you covered.
Email and live chat support are vital to increasing the brand’s overall sales. It provides quick response and convenience to customers when making buying decisions.
These two forms of customer support provide quick and timely assistance to customers through written communications.
According to the research, live chat support has a 73% customer satisfaction rate, and email support has only a 51% ratio.
This metric represents the average duration from when a customer first interacts with us to when their issue is resolved or their interaction is ended.
We have an organized team of experienced call agents, advanced software, and proficient communication skills to provide you with the best customer support experience.